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Test Your Emotions With Magnify

By Suparna Chakaraborthy

Exaudios, an Israeli company has developed a new computer program that can predict a caller's emotional state over the phone. That's not all, it can also diagnose a range of other medical conditions.

 

It is equipped with a program known as Magnify that decodes the human voice to identify a person's emotional state.

EXaudios is even testing the software's use in diagnosing medical conditions like autism, schizophrenia, heart disease and cancer.

When agents talk with customers over the phone, they usually focus on content and not intonation, unless the customer starts screaming. This software programme will enable the dealers to make out is the customer is intersted or not. "Some US companies already use the system in their call centres," said Yoram Levanon, President and CEO of EXaudios.

When it comes to identifying medical conditions, certain diseases have an impact on a person's speech. The software is also programmed to identify such cases.

Many autistic patients require speech therapy to communicate effectively. Nearly 90 per cent of patients with Parkinson's disease eventually develop a soft and mumbled speech.

Yoram Bonneh, an autism researcher at the Weizman Institute of Science in Israel, used the Magnify to treat an autistic child of five years.

 
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Story first published: Monday, May 10, 2010, 14:35 [IST]
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