World's Best Complaint Letter

Insync

oi-Staff

By Staff

Friday, January 30, 2009, 12:31

The Chief executive of the Virgin Atlantics, Sir Richard Branson has invited the author of the 'world's best passenger letter' to choose the food and wine for future flights.

The letter expressed the author's displeasure with the in-flight food served. The letter was written when the complianant flew from Mumbai to Healthrow on December 7, that was when he encountered the unpleasant menu.

The letter has been well-received and appreciated after circulating the world. Reportedly, Branson called the London-based passenger and has invited him to help select the in-flight menu for future flights, the next month. It is not yet confirmed if the passenger has accepted Branson's offer.

"While we investigated his complaint seriously, and following Richard Branson's phone call we've invited him to our catering house to select the next range of meals and wines we serve on board. Then we can ensure his personal taste is well and truly catered for," the Telegraph quoted a spokesman for Virgin Atlantic as saying.

The passenger related opening the lid of the meal like being given a "dead hamster for Christmas".

"Imagine being a 12-year-old boy Richard. Now imagine it's Christmas morning and you're sat there with your final present to open. It's a big one, and you know what it is. It's that Goodmans' stereo you picked out of the catalogue and wrote to Santa about. Only you open the present and it's not in there. It's your hamster, Richard. It's your hamster in the box and it's not breathing. That's how I felt when I peeled back the foil," he wrote. AGENCIES