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training programmes
Bangalore Nov 21 (UNI) OnTrac, a leading provider of Operations oriented training and certification programmes for mid level managers in the BPO industry today announced the launch of Xcelerate programme for the senior frontline staff within the BPO industry.
The programme would help in reducing attrition among senior frontline staff by providing them with developmental opportunities for future roles such as team leaders and quality analysts. The programme implementation was spread over a period of one year to help increase employee engagement. To help employees further their careers, inputs were provided in a structured manner on a wide variety of topics, ranging from core operations to personal development.
''This is yet another first for OnTrac, which has already successfully addressed the need for developing Team Leaders through its Star Certification Program. The Xcelerate program will help agents get promoted to a role of their choice within their own organisation'' said Mr. Ravi Venkatesam, Director, OnTrac in a release.
The company planned to train around 2000 BPO employees under this programme by next year.
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