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According to a gadget helpline, 64 per cent male and 24 per cent female callers do not read the instruction manual before calling up and 12 per cent of male and 7 per cent of female customers need only plug in or turn on their appliances.
The survey showed that women spent 32 percent longer on the helpline call than men - but 66 percent of the helpline staff preferred speaking to women. Getting gadgets to communicate with each other was the subject of a large number of requests for help. Syncing one gadget with another causes maximum problems.
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Article Published On: Friday, November 13, 2009, 13:58 [IST]



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